Matthews House Residential Program provides quality, compassionate and comfortable care for clients at end of life. Our care is absolutely free.

We are currently the largest residential hospice in the CHLIN and our 4 beds help fill the gap for hospice palliative care beds in our community.

Care

In order to provide a safe and supportive environment for our residents and their families, we have worked towards the Hospice Association of Ontario’s (HAO) ‘gold standard' practices. To this end we have employed a CHPCN(c) certified RN as our Clinical Lead; she is supported by a team of nurses and a team of 3 palliative physicians and a hospitalist from Stephenson Memorial Hospital. Our residents and their families are further supported by 60 residence volunteers, specially trained in end-of-life care and bereavement (in addition to the HAO`s mandated 30 hour training program).

Rooms

Our 4 rooms are fully furnished with a hospital bed and reclining lounge chair and residents are welcome to bring in personal objects to help them feel at home. Linens and towels are provided by the hospice, and there are additional quiet rooms downstairs for family members to take a quiet break or an occasional overnight stay. Rooms are wired for technology, and equipped with a television and personal fridge.

Environment

We offer a home-like environment so that residents and their families can feel safe, secure and can relax. Guests have remarked that the residence feels like a visit to Grandma and Grandpa's house and feel safe to visit and focus on what really matters: time together. 

Visiting

The family and children of our residents are welcome anytime at the Residence, but we ask that young children be supervised by an adult during their visits. Friends are encouraged to visit during the day and at the resident’s and family’s convenience.  Pets are also considered important family members and are welcomed for visits in our residence, but we ask that they too are supervised, on a leash or in a cage and kept within the resident's room.

Meals

Although there are no meals served at the Residence, our 2 fully equipped kitchens are open to our residents and their families. Volunteers will offer small servings of light food to the residents upon request, but families are encouraged to bring food in or order in food for themselves.  Families and residents are also invited to help themselves to the tea, coffee and “goodies” always provided by our volunteers.

Family Support

Our interdisciplinary health team is comprised of trained counsellors and facilitators available for individual counselling and/or one-on-one support. Family members and residents are encouraged to connect with and call upon our support staff members, who will be available during the family’s stay.

Cost

There is no cost. These services are absolutely free. We are government and community supported.

Referrals

Referrals are usually made by a family physician, CCAC case manager or hospital discharge planner, using the Common Referral Form and faxing it to our main office. However, families/friends are encouraged to contact the hospice directly if they would like to make a referral themselves.